We have all experienced our computer crashing. We will be in the midst of an email or a report and everything will shut down. What about when your computer starts freezing or is operating at a snails pace? These computer problems can hinder our capacity to complete our work, so you’ve to call on the IT department for help. This is often a daunting task.
It can be difficult to communicate with your IT department. It can feel like they speak a different language, and trying to explain the issue you encountered with your limited knowledge can make you feel ignorant. Particularly if the solution is “Turn it off, wait a minute, and turn it back on again.” For whatever reason, this seems to be the solution far too often.
Fortunately, you can take some simple measures to make sure that your IT department clearly understands your problem. Once clear communication is established, your IT pros can easily and effectively repair your troubled computer.
No Reason to be Intimidated
First, don’t be intimidated. Yes, that IT worker knows more about your pc than you ever will, but remember, you know more about your specialty. Whether it is the law, accounting, sales, or marketing, you have your expertise and they have theirs.
Screenshots
Secondly, take screenshots when you can. If you can show your IT personnel precisely what has gone wrong with your computer, they will be able to easily tackle the problem. If you cannot do that, try to replicate the problem in front of IT workers when they arrive at your desk. If certain actions, for instance, cause your computer to crash, execute those actions while your IT workers are present.
A Written Report
If you notice that each time you do a particular thing you experience an issue, write it down. Each time the same problem occurs, make a note of the programs you had open and the error message you received. IT professionals want to know the full scope of what they are dealing with to seriously fix your problem.
Hopefully these tips will help you next time your computer crashes and you need to work with your IT department. Helpful and clear communication is the most effective way to get you back on your feet and working.
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